Shipping policy

Processing Time: Orders are processed within 1-2 business days. Please note that processing may take longer during peak seasons.

Shipping Time: Shipping times vary depending on the product's origin. General delivery lead time is 14-28 days. Please allow extra time for customs clearance if applicable.

Shipping Partners: We work with reliable shipping partners to ensure timely and secure delivery. Tracking information will be provided once your order is dispatched. In the case of orders containing multiple items, each product will be dispatched directly from its respective supplier. Consequently, items within the same order may arrive separately.

Shipping Costs: Shipping costs are charged at a flat rate. Free shipping is available on selected products.

Worldwide Shipping: We offer worldwide shipping. Customs fees and import duties are the responsibility of the customer.

Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure a secure delivery location or contact the carrier for assistance.

Address Accuracy: Customers are responsible for providing accurate shipping information. Ensure your address is complete and correct to avoid delivery issues.

Order Changes: Once an order is processed, changes cannot be made. Double-check your order before confirming.

Returns Due to Failed Deliveries: If a package is returned due to failed delivery attempts, additional shipping charges may apply for re-delivery.

Shipping Updates: Stay informed with shipping updates via email. Track your order using the provided tracking number. Ensure you have entered the correct email address.

Contact Us: For any shipping-related queries or concerns, contact our customer support at rvdirect.com.au@gmail.com

These shipping policies are effective as of 1st Mar 2024 and may be subject to change. Review this page for updates. Thank you for choosing RV DIRECT!